What currency are the prices do I see in the site?

All prices displayed on our website are in British Pounds (GBP).

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

I just placed an order, when will it ship?

You will receive an email notification with tracking information as soon as your order is on its way. We strive to ship orders out as swiftly as possible, Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you have any questions or need further assistance, feel free to reach out to at emmawoolley.150@icloud.com.

I am not in love with my order, can it be returned? What if there is an issue?

We're sorry to hear that you're not completely satisfied with your order from COCO + EM. Your satisfaction is important to us, and we're here to assist you. If you wish to return your order, please review our return policy to understand the details and steps involved.

In the unlikely event that you encounter an issue with your order, such as receiving a damaged or incorrect item, please reach out at emmawoolley.150@icloud.com as soon as possible. We're committed to resolving any issues promptly and ensuring that you have a positive shopping experience with us.

Can I cancel my order?

Certainly, we understand that circumstances may change. If you would like to cancel your order, please reach out at emmawoolley.150@icloud.com as soon as possible. We'll do our best to accommodate your request if your order has not already been processed for shipment. Keep in mind that once the order has been shipped, we won't be able to cancel it, but you can refer to our return policy if you decide not to keep the items. Your satisfaction is important to us, and we're here to assist you with any inquiries or requests you may have.

I have entered an incorrect address what do I do now?

If you've entered an incorrect address for your order, please contact us at emmawoolley.150@icloud.com as soon as possible. We understand that mistakes can happen, and we'll do our best to assist you. Depending on the status of your order, we may be able to update the address before the shipment is sent out.

Any question?

You can contact us through our contact page! We will be happy to assist you.